This Payment Policy explains how payments are accepted, processed, reviewed, and refunded when you shop at mirellamodes.
Accepted Payment Methods
Available payment methods may include major credit cards, debit cards, and other secure payment options displayed at checkout.
Payment methods may vary depending on location, order amount, payment provider availability, and security review results.
Secure Checkout
We use secure checkout technology to help protect your payment information. Payments are processed through trusted third-party payment processors.
gracelunafashiondoes not store your full credit card number or complete payment details on our website.
Order Total and Shipping Fee
Your final order total may include product price, applicable taxes, discounts, and shipping fees.
We charge a flat standard shipping fee of USD $9.99 per order. This shipping fee is displayed at checkout before payment is completed.
Billing Information
Please make sure your billing information matches the details associated with your payment method. Incorrect billing details may cause payment failure, order delay, or order cancellation.
Order Review and Verification
For customer protection and fraud prevention, some orders may require additional verification before shipment.
We may contact you by email or phone to confirm order details, shipping address, or payment information. If we cannot verify an order, we may cancel and refund the order.
Payment Authorization
Some payment providers may place a temporary authorization hold when you place an order. This is not an extra charge. Authorization holds are usually released by your bank or payment provider according to their own processing timeline.
Failed or Declined Payments
Payments may be declined for several reasons, including:
- Incorrect card information
- Insufficient funds
- Billing address mismatch
- Bank or card issuer restrictions
- Payment provider security review
- Network or checkout error
If your payment fails, please try another payment method or contact your bank/card issuer.
Refunds
Approved refunds will be issued to the original payment method used for the order. Refund processing time depends on your bank or payment provider.
The original USD $9.99 standard shipping fee is generally non-refundable unless the return is caused by our error, such as a damaged, defective, or incorrect item.
Please review our Refund and Returns Policy for more details.
Billing Descriptor
Your payment statement may show a billing descriptor related to mei zhou shi mei jiang qu quan bo jian cai jing ying bu., gracelunaonline, or our payment processor.
If you do not recognize a charge, please contact us first at support@mirellamodes.com so we can help identify the order.
Payment Support
Company:SLAKKLAKRA HOUSE PTE. LTD.
UEN:202619656M
Mail:support@mirellamodes.com
Address:60 PAYA LEBAR ROAD, #04-16, PAYA LEBAR SQUARE, SINGAPORE 409051